Shipping & Returns
Shipping Policy
Thank you for shopping with us!
Locations: At this time, we only offer shipping within Australia. We are unable to process international orders at the moment, but we’re working on expanding our shipping options in the future!
​
Shipping Methods: We offer two shipping options through Aus Post for your convenience:
Standard Shipping: $9.95 (3-7 business days)
Express Shipping: $14.95 (1-3 business days)
​​​
Please note that delivery times are estimates and may vary depending on your location.
​
Processing Time: Orders are processed and dispatched within 1-2 business days. You will receive a tracking number via email once your order has been shipped.
​
Order Issues: If you have any questions or issues regarding your shipment, feel free to email info@maiadivine.com.au or by clicking the button below and we’ll assist you as quickly as possible.
​
Thank you for your support, and we hope you enjoy your purchase!
Return & Exchange Policy
We want you to be completely satisfied with your purchase! If for any reason you are not happy, please review our return policy below.
​
Returns & Exchanges:
We accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange, the item must be unused, and in its original condition.​
​
How to Return an Item:
-
Please email info@maiadivine.com.au or contact us via the button below with your order number and the reason for your return. Include pictures if needed.
-
Once your return is approved, we will provide you with return instructions and a return shipping address.
-
Please ensure the item is securely packed to avoid any damage during the return transit.​
​
Refunds:
Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note, the original shipping costs are non-refundable.​