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Shipping & Returns

Shipping Policy

Thank you for shopping with us!

 

Locations: At this time, we only offer shipping within Australia. We are unable to process international orders at the moment, but we’re working on expanding our shipping options in the future!

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Shipping Methods: We offer two shipping options through Aus Post for your convenience:

Standard Shipping: $9.95 (3-7 business days)

Express Shipping: $14.95 (1-3 business days)

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Please note that delivery times are estimates and may vary depending on your location. 

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Processing Time: Orders are processed and dispatched within 1-2 business days. You will receive a tracking number via email once your order has been shipped.

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Order Issues: If you have any questions or issues regarding your shipment, feel free to email info@maiadivine.com.au or by clicking the button below and we’ll assist you as quickly as possible.

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Thank you for your support, and we hope you enjoy your purchase!

Return & Exchange Policy

We want you to be completely satisfied with your purchase! If for any reason you are not happy, please review our return policy below.

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Returns & Exchanges:

We accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange, the item must be unused, and in its original condition.​

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How to Return an Item:

  1. Please email info@maiadivine.com.au or contact us via the button below with your order number and the reason for your return. Include pictures if needed.

  2. Once your return is approved, we will provide you with return instructions and a return shipping address.

  3. Please ensure the item is securely packed to avoid any damage during the return transit.​

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Refunds:

Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note, the original shipping costs are non-refundable.​

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